Frequently Asked Questions

We operate our routes Mondays, Wednesdays, and Fridays between 8AM and 11AM in many of our service areas. When you sign in, you will see driver availability for your area. Choose driver pick-up and driver drop-off times that work for you.

Please note, service in Calistoga is available Tuesdays and Thursdays. If you are in this area and schedule a pickup on Thursday, it will be delivered the following Tuesday.

A modest $30.

Minimum 2 days.

When placing your order online, you'll find a section labeled 'Preferences' where you can list the tasks you'd like us to perform with every laundry service. Additionally, there's a 'Special Laundry Instructions' section for requests specific to the current order, such as spot treating a stain on an item.

If you have special requests that only apply to some items in your order, please bag these items separately, too, and let us know in your written instructions or preferences which bag contains the items for special handling. To minimize mix-ups, please label the bags, too.

No, you don't. You can cancel at any time. 

When you place your order, we will ask for your credit card information. Your card will not be charged until your order is complete. 

We recommend putting your laundry in a laundry bag or a trash bag that cinches closed. 

Recurring customers will get their first order returned with a FREE premium Montecito Super Wash laundry bag, which can be used again and again when preparing future orders for pickup.

You can suspend your account until you return from your vacation. Just log into your account and put your service on hold until you return. 

Our wash and fold is available for as low as $2.00 per pound.

We also offer flat rates for washing big, bulky items such as comforters. The flat fees on these items apply regardless of weight. Check out our full menu of laundry services and prices on our Pricing page.

Yes, we use industrial-strength washers and dryers to process all orders. Unless explicitly specified, we assume the items in your laundry order can be washed and dried in our equipment.

However, if you have some laundry you want hand-washed or air-dried, please let us know by inputting notes in the special instructions and preferences fields during the checkout process. We'll be happy to oblige to the best of our ability.

We can take any garments, linens, towels, and other items labeled machine wash and tumble dry. If your item in question is not labeled for these, then we cannot guarantee the outcomes.

We assume that all items you provide us are machine-washable and acceptable to tumble dry unless otherwise specified.

If you have a special request for any items you provide us such as separating delicates and drying on low, then please let us know by inputting notes in the special instructions and preference fields during the checkout process. We can accept most reasonable requests.

Please also bag these items separately and label the bag according to the treatment its contents get. This helps us ensure we apply the special treatment to the right items.

Yes, the store is open during normal business hours (6AM to 11PM) on all holidays.

Yes, the majority of the time. Attendants are onsite generally in the mornings and evenings to open and close the store. You may see them during the day, too, to clean and process wash and fold orders. (Did we mention that we offer wash and fold with free pickup and delivery?)

We also have a customer service line that is always available and very responsive in returning and message should you have any questions or concerns.

Yes, we absolutely do and it's what sets our laundromat apart from others. Check out our laundromat page to see a complete list of machines, capacity, and number of units.